General
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We are winning the German Customer Awards 2024 — a milestone for customer satisfaction.
A symbol of excellence in customer orientation — the German Customer Award 2024.
What really makes a company successful? Besides excellent services and innovative approaches, it is primarily the closeness to customers. This very strength has been proven by SÖTHER, which was awarded the German Customer Awards 2024 — a success that demonstrates we set standards in customer orientation and service quality.
Why the German Customer Awards are so special
The German Customer Awards are considered one of the most prestigious awards for companies that shine through outstanding customer experiences. Seven key criteria are evaluated: Transparency, Communication, Customer Feedback, Accessibility, Customer Retention, Public Awareness, and Digitalization.
With an overall rating of 7.70 points SÖTHER is far above the industry average. This shows that we not only work creatively and innovatively but also consistently place the needs and expectations of our customers at the center.
The detailed evaluation sets standards in communication, feedback, and accessibility.
Outstanding Results in Key Categories
SÖTHER excelled particularly in the core areas of evaluation:
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Customer Feedback (8.50 Points): Our work reflects exactly what our customers want — and they tell us that too.
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Accessibility (8.20 points): It is natural for us to be reachable through various media and to respond quickly to inquiries.
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Communication (7.90 points): Clear, direct, and honest — our communication builds trust and leads to successful partnerships.
These values, supplemented by solid results in the areas of customer retention measures (7.80 points) and digitalization (7.60 points), distinguish us as a design office that not only keeps pace with the times but is also ahead of them.
The Price Sculpture from the German Customer Awards 2025 — SÖTHER is the official winner of 2024.
Our Drive: Making Customers Happy
This award means more to us than just success — it is a confirmation of our philosophy to put people at the center of everything we do. For us, it's not just about projects, but about sustainable partnerships that create real added value.
Do you want to know what makes us so special? Let's talk and find out how we can work together to make your project a success.
— SÖTHER
